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FAQ: Frequently Asked Questions and Answers
Customer Service Technician
Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.

If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling 0845 00 66 160 or if you prefer not to use our 0845 number, you can also call us on (01283) 226570. (Standard office hours are 8:30-17:00 Monday to Friday)
Ask a Question
Your Question:

Please type your question above. You will get a set of suggested answers based on our support FAQ immediately. If these answers do not help you, or we are unable to find any relevant answers based on your question, you can send your support request with more details to one of our Customer Service Technicians. You will then get an individual response within 2 working days.
Ket word results
The following 4 questions match the keyword SHOP
ANSWER:

We are a trade only distributor, so unfortunately you will not be able to purchase parts directly from us.

You can use the shop finder facility here to find a local stockist who will be able to supply you with the parts that you need. In the event that the shop does not have the part in stock then they should be able to order it for you - If the parts you need are in stock at HPI then they should be available to them within 2-3 days!

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ANSWER:

All of our product lines undergo stringent quality checks during both the design and the manufacturing process. In the unlikely event that you do have a part that is either faulty or missing then please contact the After Sales Care team on 0845 00 66 160 or by sending a support request using this FAQ section - a member of the ASC team will be happy to discuss with you the best way of resolving your problem.

If you have broken a part of your car in use then you can purchase any spares you need from your local model shop. You can use the exploded diagram in the back of your instruction manual to identify the part numbers for any items you may need.

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ANSWER:

You can use our shop search facilty here to find a local model shop who sells our products.

Keywords: DEALER, LOCAL, NEAR, NEAREST, SHOP
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ANSWER:

You can find the spare parts listing for your car by finding the car on this website and then clicking on the 'Standard Parts' option. Alternatively you can enter the item part number in the quick search box at the top of the page.

Once you have found the part you are looking for then you should see the RRP next to it. Alternatively you can contact your local model shop who will be happy to let you know the price of the parts you need.

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